WASHINGTON, D.C. -- High demand for health insurance coupled with confusion between contractors led to many of the problems that have plagued the HealthCare.gov website.
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That's what an official with the top contractor will say in prepared testimony to a House panel Thursday.
Cheryl Campbell, senior vice president of CGI Federal, said in advance testimony for her scheduled Thursday appearance before the House Energy and Commerce Committee, that another contractor was responsible for the technology that allowed users to create new accounts and which caused the initial bottleneck issues on the site.
Still, Campbell said, CGI is responsible for some of the problems, too.
"Now, as more and more users have been able to proceed to the (exchange) over the past several days, more individuals have enrolled in qualified insurance plans," Campbell's prepared testimony says. "However, the increased number of transactions in the (exchange) have caused system performance issues (such as slow response times or data assurance issues) that now need to be addressed through tuning, optimization, and application improvements."
Members of the Republican-led House and committee said they want to know why, after the Government Accountability Office issued a report saying the exchange was behind schedule, federal officials launched it anyway.
"Despite such issues, HHS officials repeatedly assured the public that implementation was progressing on time and as intended," according to a committee memo about the hearing.
Along with Campbell, other witnesses include officials from contractors associated with the launch, including Optum/QSSI, Equifax Workforce Solutions and Serco.
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